Please register your return here. In order to reduce unnecessary waste and overconsumption, we don't put a return slip in your parcel.

Once your return is registered, you'll receive a prepaid return label. Simply download and print your return label, package your return items safely, and hand in your return package to a courier near you (the courier appears on your return label).

As soon as we have received and approved your return parcel, we will either issue your refund, create your gift card, or send you your exchange item(s).

If you have requested a refund, this will be issued to the original payment method, with the return fee deducted. If you paid with a gift card, the money will go back onto the original gift card, with the return fee deducted.

You can return for a refund, exchange or store credit within 30 days of receiving your parcel. For orders placed in the months of November and December, you can return within 60 days of receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

We offer free return shipping for exchanges and store credit.

For refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. The return shipping cost varies depending on you country: you can find the cost per country here. The money will be refunded to the same method you used to pay for that order (including gift cards). If your refund is for all of the Goods delivered, then we will refund the original delivery costs.

For a few countries, we are unfortunately not able to provide free return shipping labels. If you are not able to use our service to send your items back, we still offer to cover shipping fees for exchanges and store credit. Send the receipt to our Customer Care team and we'll help you out.

If you’ve changed your mind and want to exchange what you bought for a different product, you can ask for store credit when registering your return here and send your original purchase back to us. Once we've received and processed your return, we will issue you a gift card so you can place a new order for the product you would like to have instead.

You can register your return here with the original order number and email address. Please note that the return label, exchange, store credit or refund will be sent to the original email and/or address.

We understand that you have to try on your basics to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return. We also ask that when trying on our underwear, you have another pair underneath.

You can absolutely register your return for an Exchange or Store Credit, but note that if you register for a refund the money will go back to the original gift card as all refunds automatically go back to the original payment method.

Yes, absolutely! No need to return the entire bundle, just send back what did not fit.Please note that it is not possible to return only one item out of a 2-pack, as we don't sell these individually.

Register your claim through our online return portal: https://organicbasics.com/apps/returns using your order number and email address.

• Select “Return Item” - “Defective Product”
• Upload images and description of your claim. Please be as specific as possible so that we can easily approve your claim. 
• Choose your preferred refund option. 

For approved claims, we offer the following refund options:

• Store Credit with an added 20% value
• Exchange to another product 
• Refund of product value

We will review your submitted claim within 7 days.

Approved claims are production errors, where garments display clear flaws not to be expected from normal use. We do not approve claims due to incorrect washing, color fading or other expected changes to the product when wearing in daily life. 

If you are returning from outside the EU or the UK, please clearly label your package as “RETURNED GOODS” and attach your invoice/return form on the outside of your return parcel. You'll be able to find the invoice/return form in the email with the return instructions. Attaching the invoice on the outside of the parcel is very important, as failing to do so will result in a 15 EUR charge that we will need to put on you — and we don’t want that.

If you paid with Klarna, you can ask for an Exchange or a Refund.

If you want to exchange something you bought from us, you will still need to pay Klarna for the products you are either keeping or exchanging. You then register your return here. Once we receive your return, we will send you the new exchanged product(s).

If you’re asking for a refund, you’ll need to visit Klarna’s app or website and inform them that you are returning (part of) your order and therefore want to put it on hold. You then register your return here. Please note that we ask you to pay for the return shipping cost for refunded items, and you will still receive an invoice for that from Klarna. The return shipping fee is based on your location and can be found here.

You have 30 days to register your return after receiving your order. Once you register your return, you have 7 days after receiving your return label to drop off your return parcel at the relevant courier drop-off point. The courier is written on your return label.

Depending on where you live, it can take up to 21 days for your return parcel to reach us. We process incoming returns on a running basis, and will be in touch with you about your refund or store credit once your return has been processed at our warehouse.

Exchanges for store credit will be issued instantly via email. For refunds, it depends on your bank and it may take up to 14 days for the money to be visible on your account.

Each order number needs to be registered separately in our return system, but can be returned in the same parcel. However, it is important that you reach out to hello@organicbasics.com for both return requests to be approved.