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Frequently Asked Questions

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Catch us on the live chat or shoot an email to
support@organicbasics.com

General


We are doing our very best to ship your products as fast as possible. Because of this your products might already be on their way. Reach out on support@organicbasics.com and we will help you out.

Contact us right away on support@organicbasics.com to cancel any orders and to follow the case. We also recommend that you contact the proper authorities and your bank to block the card that has been used.

You've bought your products through another site, and not yet received what you've been promised – what do you do? In this case please contact us on support@organicbasics.com and tell us about the situation. At the same time, you should contact the company where you have placed the order. We can assist you with evidence of your purchase after that.

We do our very best to get back to you as fast as possible. You can expect to hear from us within 48 hours although we strive to give you an even faster reply. During summertime and public holidays, it may take a little longer.

If you have feedback of any kind we would love to hear you out. Customer feedback is very important for us whether is it about product ideas, or something we can improve on. You can give us feedback on Trustpilot or directly to support@organicbasics.com

While we do our best to avoid passing on additional taxes or duties to international customers, occassionally these are charged on international orders once they arrive. We are unable to cover the cost in these cases.

Payment, shipping and returns


We accept all major debit and credit cards including Dankort, VISA/Dankort, Visa, MasterCard, American Express, JCB and Mobilepay.

If we have refunded you it will normally take between 1-7 days before the amount is visible on your account.

Yes! We ship to all countries except: Russia.

We use GLS and the Danish postal service Post Nord for all our deliveries in Europe. For international orders, we use DHL or TNT. Please use our shipping calculator during checkout stage to get accurate shipping costs.

Yes, all orders will receive a tracking number on the registered e-mail after the product has been packed and shipped. You can contact support@organicbasics.com if you haven’t received a tracking number.

If you haven’t received our order within the estimated delivery, please contact us on support@organicbasics.com to make sure we have your correct address. Please keep in mind that it can take up to three working days for deliveries within Denmark and up to seven working days for deliveries within Europe.

If you would like to make an exchange, or return your goods, then please fill out our returns form found here. Note that you will not recieve any notification that the form has been submitted.

Goods must be returned with the original packaging, and they must be unworn.

Please return the parcel to;

Organic Basics
Prags Boulevard 49B, opgang 7, 1, tv.
2300 København S
Danmark

Please add a note stating your order number.
It is crucial that you add a note stating your order number within the parcel, as we will otherwise be unable to identify the parcel, and thus not be able to issue a refund or make the requested exchange. After filling the return form, we will complete your return or exchange once the parcel has arrived at the address above. The estimated turn around time is 14 days from the day that we receive the returned goods.

All packages are sent in our reusable envelope, which can be used for returns. The product must be returned in the original packaging. Shipments do not include a return label and the return costs are the responsibility of the customer. For more information, please read our Terms & Conditions.

It’s exactly what sounds like, If you are not satisfied with our product, the first pair is on us. So whether you ordered a pair of boxer briefs or a triangle bra, we guarantee you that you either love our products, or you'll get your money back.

If your product is damaged please contact support@organicbasics.com and follow the steps below:

1. Shortly describe the problem: when, where, why.
2. Please take 4-5 pictures that show the problem from more than angle.
3. We will get back to you as soon as possible.

If a product is missing or you received the wrong color or size compared to your order, please contact our support team at  support@organicbasics.com as soon as possible.

Our products


We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still got questions regarding size, do not hesitate to contact us on support@organicbasics.com

At Organic Basics, we believe in saving the environment whenever it is possible. Recent studies show that garments will be just as clean at 40 degrees with appropriate washing powder as it will be with higher temperatures. We urge you to give the environment a thought when you wash your clothes. Don’t wash unless it is necessary, use a good detergent and wash with the lowest degree possible. However, the Organic Basics are as robust as any non-organic product, therefore you should not worry if you prefer to wash at 60 degrees.

Only the best materials are good enough for the holiest part of the body! That is why we believe that underwear always should be organic.

The boxer briefs, t-shirts, Triangle bra and Bikini are all made of 95% premium organic cotton. The remaining 5% elastane is for stretch and to stay tight all day. Not to be forgotten: no scratchy washing label.

The socks are made of 80% organic combed cotton with optimum fit through 18% fine thread nylon and a nip on 2% elastane. Made with reinforced stress zones and a hand linked toe. Sustainably crafted with locally harvested organic cotton in Turkey. The organic cotton provides a softer and more comfortable sensation.

Only the best craftsman can create the world’s best underwear. The cotton is harvested locally in Turkey by GOTS certified farmers and produced in a GOTS factory in Istanbul. In collaboration with our manufacturer, we put constant pressure on ourselves to keep pushing for a higher level of sustainability, environmentally as well as socioeconomically. Our goal is to minimize the impact our fabrics have on the environment, the factory workers, and on the human body.

To ensure the highest production standards and product quality, we only use hand picked certified suppliers. The certifications include:  

GOTS: The Global Organic Textile Standard: The worldwide leading textile processing standard for organic fibers, that includes ecological and social criteria.

OekoTex Standard 100: OekoTex Standard 100 is an independent testing and certification system for textile raw materials, and intermediate and final products at all stages of production.

The waste of packaging materials is enormous and it will stay around for a long time, polluting our world. We won’t contribute to more plastic ending up in our ocean and nature. That is why we send you 100% recycled packaging. We encourage you put the paper in the right container and to reuse the envelope for your next parcel to help save the environment.

Yes! You can mix it up with some of our bundles but not all of them. Check out Save With Packs for more info.

No, we don’t use nanosilver in/on our products. The technology we use is a polyamide fiber coated in silver, which makes it permanent. The silver will not end up in water, or on your skin. It is perfectly safe to wear.

The effect of SilverTech can vary from person to person, depending on how much and how strong our body odours are. Technically you can wear our SilverTech products for over 1 week without washing. However body hygiene is a very personal matter. So where one person can wear Silvertech for a month without having the need to wash, others might feel that need after just a few days. Less washing will save the environment a lot of water and CO2 – nice!  

SilverTech is made from a polyamide fiber coated with silver and spun together with organic cotton. The silver is knitted into products and does not disappear over time. The effect of the silver is tested to last longer than the lifetime of the textile products. It works this way: when silver is experiencing a little moisture it will release silver ions. These ions will kill bacterias on the surface of the fabric and prevent new bacteria growth.