Shopping Cart
Together with icons we offset the entire CO2 footprint of shipping and production.

Shipping

Destination Delivery time Free above
Denmark 2–4 working days 600 DKK
European Union 2–5 working days 600 DKK
UK 2–4 working days 650 DKK
US & Canada 5–7 working days 650 DKK
Rest of the world 5–7 working days 1000 DKK

FAQ

We're here to help!

Catch us on the live chat or shoot an email to hello@organicbasics.com
Filter by category:
  • What's the status of my order?

    We process all orders within 2 working days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to 24 hours after that for your tracking link to update. If you did not receive a shipping confirmation or you have questions about your order, you can always reach out via the live chat or at hello@organicbasics.com, and we’ll be happy to help!

    What size am I?

    We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still have questions regarding size, do not hesitate to contact us at sizing@organicbasics.com and we will help you out.

    Can I change or update my order?

    You can change or update your order as long as it has not been packed and/or shipped. Give us a call at +45 71 78 22 75 or email us at hello@organicbasics.com with your order number, and we will do our best to accommodate any changes before the order is packed for shipment.

    Can I return/exchange an item?

    You can return or exchange your order within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original packaging. To get your return started, please fill out our return form here.

    Once you have registered your return, stick it in the mail with your order number - this is important so we know it’s your order - and then address the package to:

    Organic Basics
    Prags Boulevard 49B, opgang 7, 1, tv.
    2300 København
    Danmark

    If you would like to deliver your return in person you are most welcome to. If you are returning from outside the EU, please clearly label your package as “Returned Goods”. For more information, please visit our returns page.

    Are you looking for collaboration partners?

    Interested in working with us? Awesome! Please apply for collaborations here.

  • What’s the status of my order?

    We process all orders within 2 working days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to 24 hours after that for your tracking link to update. If you did not receive a shipping confirmation or you have questions about your order, you can always reach out via the live chat or at hello@organicbasics.com, and we’ll be happy to help!

    Do you process orders on weekends?

    No, we only process orders from Monday to Friday.

    Where does Organic Basics ship from?

    All orders are shipped from our warehouse in Denmark.

    I think my package is lost.

    If you have any issues with your order once it’s left our warehouse, please contact your chosen courier, as they are the best at locating your package. For international shipping, please note that shipping can take up to 3 weeks to certain countries. If you’re in doubt, just send us a message at hello@organicbasics.com and we’ll be happy to help you track down your parcel.

    Can I refuse a package upon delivery?

    If you do not wish to receive your package for whatever reason, you can refuse it and it will be automatically returned to us. Once we have received the package back at our warehouse, we will refund you for your order.

    Can I change or update my order?

    You can change or update your order as long as it has not been packed and/or shipped. Give us a call at +45 71 78 22 75 or email hello@organicbasics.com with your order number and we will do our best to accommodate any changes before the order enters our shipping queues.

    Where do you ship to?

    We ship worldwide. If you’re in doubt, send us an email to hello@organicbasics.com or catch us on our live chat.

    How long does it take for my order to arrive?

    You can choose your shipping method at the checkout, which will give you an estimate for delivery days. When “Free Shipping” is available on your order, it will arrive within 2-4 business days for the EU and 10-14 business days outside of the EU.

    Do you deliver to P.O Boxes?

    Yes, we do. For P.O. boxes in the United States, please choose Packet Tracked as the shipping method.

    Does OB offset shipping emissions?

    We do! We’ve partnered up with CHOOOSE, so for every order placed we offset one hundred kilos of CO2—which is more than the CO2 emissions of production and shipping combined. And this actually makes us climate positive!

    Do you ship to the Canary Islands?

    Yes, we do. Please choose Express shipping at checkout.

    Will I be charged duties and taxes?

    Within the European Union no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Organic Basics does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office.

    Do you deliver to DHL Packstations in Germany or Pakkeshops in Denmark?

    Yes, we do. Please put in your personal, physical address as the shipping address and choose a close Packstation/pakkeshop from the list in the Shipping Method section at the checkout. Please note that we cannot accommodate orders addressed to a personal Packstation number. The Packstation must be chosen from the list at checkout.

  • What size am I?

    We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size - you can find the size-chart on all of our product pages. If you still have questions regarding size, do not hesitate to contact us at sizing@organicbasics.com.

    Is there anywhere I can try on your products?

    Send us a mail at sizing@organicbasics.com and our team will be happy to help you find a place for you to try our products. If there are no options near you, we’ll do our best to help you find the right fit.

    Can I exchange or return my order if it doesn't fit?

    Yes, you absolutely can. But please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

  • Can I return/exchange an item?

    You can return or exchange your order within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original packaging. To get your return started, please fill out our return form here.

    Once you have registered your return, stick it in the mail with your order number - this is important so we know it’s your order—and then address the package to: Organic Basics, Prags Boulevard 49B, opgang 7, 1, tv., 2300 København, Danmark. If you would like to deliver your return in person you are most welcome to. If you are returning from outside the EU, please clearly label your package as “Returned Goods”. For more information, please visit our returns page.

    When will I receive my refund?

    Please allow five working days after we have received your package for your return to be processed, and a maximum of 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way. Please note that all refunds are transferred back to the original payment method (which would be your credit card, PayPal or giftcard).

    Can I return a product that was part of a pack?

    Yes, no problem. You’re welcome to exchange or return a part of a pack. Just follow the steps in the return form here, and tell us which products from the pack you’d like to return or exchange.

    How do I exchange a gift?

    You can register your return here. In the return form write the original order number and “gift” next to the order number. When asked for email please enter both the email used by the purchaser, as well as your own email. Fill out the rest of the return form and ask for an “exchange for store credit”. We will email you a gift card which you can use to pick out another size, color or style.

    How long does it take for an exchange or return to be processed?

    Our return center is located in Denmark and we process exchanges and returns on a daily basis. Depending on where you sent your return package from, it can take up to 14 days for it to reach us, and an additional couple of working days for your parcel to be processed. If you haven’t heard from us, then we either haven't received or processed your return yet. If in doubt, you can always send us an email to returns@organicbasics.com and we’ll have a look at what’s going on.

  • What payment methods do you accept?

    We accept debit and credit cards including VISA/Dankort, Visa, MasterCard, as well as Paypal, and MobilePay.

    I have a gift card and a discount code, how do I use them?

    You can use a giftcard and discount code in the same order. Just make sure to enter the giftcard first, and then the discount code after.

    Why was my payment declined?

    If one of the above payment methods was declined, email us at hello@organicbasics.com and we will help you figure out what went wrong.

    Can I use multiple discount codes on one order?

    No, unfortunately it is not possible to combine discount codes on one order.

    Do you accept bank transfers?

    No, unfortunately not.

  • Do you offset production emissions?

    We sure do! We’ve partnered up with CHOOOSE who helped us go carbon balanced on our entire production (and shipping) emissions.

    What’s the difference between organic cotton and TENCEL™?

    Organic cotton is a natural fiber that we source from Turkey. It’s grown without the use of harmful chemicals. TENCEL™ is an eco-friendly cellulose fibre made from responsibly sourced wood pulp. It is also produced without the use of toxic chemicals. TENCEL™ takes up to 90% less water to make when compared to cotton and it also feels softer on your skin.

    What’s SilverTech™?

    Two-thirds of the environmental effect of clothing is created by washing and drying. SilverTech™ is a permanent silver coated thread that keeps our basics fresher for longer by naturally prevented odor causing bacteria from growing on the fabric. SilverTech™ Active is a safe, permanent, bluesign® approved recycled silver salt called Polygiene® which prevents the growth of odor causing bacteria on the fabric. This helps you do more and wash less - which is better for you and the planet.

    Neither SilverTech™ or SilverTech™ Active use nano-silvers, and both only ever operate on the fabric.

    How should I wash my basics?

    We recommend washing all your basics on low temperature using a gentle detergent. It’s better for the environment and better for your basics. Also, our SilverTech™ collections allow you to do more and wash less - saving you time, energy and water.

    What’s the difference between SilverTech™ & SilverTech™ Active?

    SilverTech™ is made in organic cotton and a permanent silver coated polymer thread which means that they are great for everyday wear. Whereas SilverTech™ Active is made in recycled nylon and treated with a safe, permanent, bluesign® approved recycled silver salt called Polygiene®. SilverTech™ Active is best suited for active lifestyles and working out.

    Do you have a warranty cover?

    We sure do! If one of our products is faulty at the time you receive it or if it tears after use, please email us at hello@organicbasics.com and include a picture of the faulty product. We will be happy to repair or replace it.

  • What is the Impact Index?

    The Impact Index is a tool for measuring the environmental footprint of our products compared to traditional industry practices. Our measures include water, energy, waste, chemical usage and CO2 footprint. On our product pages, we report the environmental savings from choosing organic, low impact and recycled materials as well as responsible suppliers. We use this tool to measure our impact and improve our supply chain. You can find out more and download our report here.

    What materials do you use?

    We handpick every single fabric based on its environmental footprint and lifetime durability. We only ever use Class A and B fibers and as we go we’ll only ever look for the most responsible fabric material and technology available. That means natural, renewable, recycled, biodegradable and or low-impact textiles only.

    We use GOTS certified organic cotton, Italian GRS certified recycled nylon made from pre-consumer textile waste, TENCEL™ Lyocell sourced from central European forests that are turned to fabric in Austria, and Italian recycled wool.

    Are your products vegan-friendly?

    Yes, all our products are PETA Approved vegan friendly - except for the SilverTech™ Active socks - which are made of recycled wool.

    What is CHOOOSE?

    We’ve partnered up with CHOOOSE, an organisation that makes businesses and individuals carbon balanced by investing in UN verified or Gold Standard CO2 reducing projects in developing countries - like solar power in India and wind power in Turkey. Together with CHOOOSE we offset our entire CO2 footprint of shipping and production through green energy projects. Goodbye carbon! Check out this, if you want to learn more.

    What certifications do you have?

    We only work with certified organic, recycled and low-impact materials.

    Our organic cotton collection is made in GOTS-certified organic cotton. This is an independent certificate for our entire supply chain that includes both ecological and social criteria.

    For our SilverTech™ Active and Invisible collection, we only use GRS-certified recycled Nylon. This is a third party certification that ensures the recycled content of our materials and ensures the process is free of harmful chemicals.

    The SilverTech™ Active collection is made with a bluesign® approved Polygiene® treatment. This is a third party certificate that makes sure that the treatment is responsibly manufactured and has the lowest possible effect on the environment and people.

    Our SilverTech™ Everyday and Soft Touch collections are certified STANDARD 100 by OEKO-TEX®. This ensures that every single component and ingredient of our products (e.g. sewing thread, textile, and prints) have been thoroughly tested and include no harmful substances.

    How are your products produced?

    We only work with trusted, certified European factory partners - these are the good guys. They have the same sustainable vision as us and follow it through by continuously reducing their environmental footprint. These factories also ensure that their workplace is free of child labor and forced labor, their workers are surrounded in a safe working space, paid a living wage, offered employee perks like free lunch and childcare and of course, they are treated with respect at all times. We currently produce in Turkey and Portugal.

    What does it mean to be a BCorp?

    This is a private certification for our entire company that is issued by B Lab, a global nonprofit organization, and it certifies that we are balancing profit and purpose i.e. we are meeting the highest standards of verified social and environmental performance, transparency, and accountability.

  • Customer Love

    Is there anything else on your mind that you can’t find the answer to? Send us a message on the live-chat, give us a call at +45 71 78 22 75 or send an email at hello@organicbasics.com. We’re happy to chat.

    Wholesale

    If you’d like to become a wholesale partner of Organic Basics, send an email to wholesale@organicbasics.com.

    Sizing

    Can’t quite decide which size would be best? Give us a shout at sizing@organicbasic.com and we’ll help you find the right size.

    Partnerships & Influencers

    Wanna use your Instagram or YouTube channel to share about our basics? Send us a message at influencers@organicbasics.com. And if you’re interested in earning a commission on sales you make for us then email us at affiliates@organicbasics.com.

    Returns

    Questions about returns or exchanges? Shoot us an email at returns@organicbasics.com and we’ll be happy to help.