Free Shipping on all orders above 600 DKK within Denmark
|Destination||Delivery time||Free above|
|Denmark||2–4 working days||600 DKK|
|European Union||2–5 working days||600 DKK|
|UK||2–4 working days||650 DKK|
|US & Canada||5–7 working days||650 DKK|
|Rest of the world||5–7 working days||1000 DKK|
We're here to help!Catch us on the live chat or shoot an email to email@example.com
Is it possible to cancel my order?
We are doing our very best to ship your products as fast as possible. Because of this your products might already be on their way. Reach out on firstname.lastname@example.org and we will help you out.
Victim of fraud - what to do?
Contact us right away on email@example.com to cancel any orders and to follow the case. We also recommend that you contact the proper authorities and your bank to block the card that has been used.
I bought my products from a 3rd party store
You've bought your products through another site, and not yet received what you've been promised – what do you do? In this case please contact us on firstname.lastname@example.org and tell us about the situation. At the same time, you should contact the company where you have placed the order. We can assist you with evidence of your purchase after that.
When can I expect to hear back from you?
We do our very best to get back to you as fast as possible. You can expect to hear from us within 48 hours although we strive to give you an even faster reply. During weekends and public holidays, it may take a little longer.
Where do I send my feedback?
If you have feedback of any kind we would love to hear you out. Customer feedback is very important for us whether is it about product ideas, or something we can improve on. You can give us feedback on Trustpilot or directly to email@example.com
Will I have to pay any additional taxes or duties?
While we do our best to avoid passing on additional taxes or duties to international customers, these may be charged on orders outside of the EU. We are unable to cover the cost in these cases.
Payment, shipping and returns
How can I pay?
We accept all major debit and credit cards including Dankort, VISA/Dankort, Visa, MasterCard, American Express, JCB, Paypal and MobilePay.
When will I receive my refund?
Please allow 14 working days after we have received your package for your return to be processed, and an additional 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.
Do you ship to my country?
Yes! We ship to all countries except: Russia. Please note the we currently do not support Packstations in Germany. You will need to provide a physical address, with a name on the door and/or post box.
How much does shipping cost?
We use GLS and the Danish postal service PostNord for all our deliveries in Europe. For international orders, we use DHL or UPS. Shipping costs are calculated at the checkout page.
Can I track my order?
Yes, all orders will receive a tracking number on the registered e-mail after the product has been packed and shipped. You can contact firstname.lastname@example.org if you haven’t received a tracking number.
I haven't received my order?
If you haven’t received your order within the estimated delivery, please contact us at email@example.com to make sure we have your correct address. Please keep in mind that it can take up to 3 working days for deliveries within Denmark and up to 4 working days for deliveries within the EU and up to 7 working days for the rest of the world.
How do I return a product?
You can return your order within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original packaging. Please fill out our return form here. Once you have registered your return, stick it in the mail with your order number - this is super important because we need to know it’s your order. We will not accept packages sent to pick up points, so make sure you address the package to the following address: Organic Basics Prags Boulevard 49B, opgang 7, 1, tv. 2300 København S Danmark If you are returning from outside the EU, please clearly label your package as “Returned Goods”. For more information, please visit our returns page.
What is "Satisfaction Guarantee"?
It’s exactly what sounds like, If you are not satisfied with our product, the first pair is on us. So whether you ordered a pair of boxer briefs or a triangle bra, we guarantee you that you either love our products, or you'll get your money back.
My product is damaged. What to do?
If your product is damaged please contact firstname.lastname@example.org and include a picture or two of the faulty item.
I am missing a product?
If you find you are missing an item or have been sent the wrong product, please email us at email@example.com and we will take care of it.
What size am I?
We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still have questions regarding size, do not hesitate to contact us at firstname.lastname@example.org.
Wash at 40 degrees? Can this be true?
At Organic Basics, we believe in saving the environment whenever it is possible. Recent studies show that garments will be just as clean at 40 degrees with appropriate washing powder as it will be with higher temperatures. We urge you to give the environment a thought when you wash your clothes. Don’t wash unless it is necessary, use a good detergent and wash with the lowest degree possible. However, our basics are durable enough for you to wash them at 60 degrees. Only the best materials are good enough for the holiest part of the body! That is why we believe that underwear always should be organic.
What are my Organic Basics made of?
Only the best materials are good enough for the holiest part of the body! That is why we believe in only using fabrics of the highest standard. Our boxer briefs, t-shirts, triangle bra and bikini briefs are all made of 95% premium organic cotton. The remaining 5% elastane is for stretch and to stay tight all day. Not to be forgotten, no scratchy washing label. Our socks are made of 80% organic combed cotton with optimum fit through 18% fine thread nylon and a nip on 2% elastane. Made with reinforced stress zones in the toe and heel. Our SilverTech Everyday line is made with GOTS certified organic cotton and a silver coated polyester thread. Our SilverTech Active wear is made with recycled nylon and then treated with a safe, Bluesign® approved recycled silver salt called Polygiene®.
How are my Organic Basics made?
Only the best craftsman can create the world’s best basics. In collaboration with our manufacturers, we put constant pressure on ourselves to keep pushing for a higher level of sustainability, environmentally as well as socioeconomically. Our goal is to minimize the impact our fabrics have on the environment, the factory workers, and on the human body. We’re also focused on making sure our factories are a good place to work. Humans deserve to be treated like humans, and we wouldn’t want to partner with anything else.
What do you mean by certified quality?
We don’t have trust issues, but when it comes to sustainable fashion, you want to be extra careful not to team up with the pretenders. We only work with certified factories, and some of their certifications are listed here.
What's your packaging like?
The waste of packaging materials is enormous and it will stay around for a long time, polluting our world. We won’t contribute to more plastic ending up in our ocean and nature. That is why we send you 100% recycled packaging. We encourage you put the paper in the right container and to reuse the envelope for your next parcel to help save the environment.
Can I mix colors when buying bulks?
Yes! You can mix colors and sizes when buying our packs.
Is the Silver you use Nano Silver?
No, we don’t use nanosilver in/on our products. The technology we use is a polyamide fiber coated in silver, which makes it permanent. The silver will not end up in water, or on your skin. It is perfectly safe to wear.
How long can I wear SilverTech without smelling?
The effect of SilverTech can vary from person to person, depending on how much and how strong our body odours are. Technically you can wear our SilverTech products for over 1 week without washing. However body hygiene is a very personal matter. So where one person can wear Silvertech for a month without having the need to wash, others might feel that need after just a few days. Less washing will save the environment a lot of water and CO2 – nice!
SilverTech is made from a polyamide fiber coated with silver and spun together with organic cotton. The silver is knitted into products and does not disappear over time. The effect of the silver is tested to last longer than the lifetime of the textile products. It works this way: when silver is experiencing a little moisture it will release silver ions. These ions will kill bacterias on the surface of the fabric and prevent new bacteria growth.