FAQ | Organic Basics
Shopping Cart

You order.
We donate.

We’ll donate €10 for every order placed and this will enable 5m² of land to be converted into regenerative cotton farming.

Take part

The modern
agricultural system
is broken.

With regenerative agriculture,
we can start repairing it.

Learn more

Shipping

All orders are sent within 1-2 working days from our warehouse in Denmark. Due to circumstances surrounding COVID-19 and high volume ordering during Black Friday, orders may experience 2-3 days delay in fulfilment, and some shipping carriers will also be experiencing delays worldwide. Learn more about our return policy here.
Destination Shipping method Delivery time Price Free above
Australia DHL Express World Home Delivery 1-3 working days 37€ N/A
DHL Express World Business Delivery 1-3 working days 33€ N/A
Australian Post 9-10 working days 15€ 170€
Austria DHL Express Business Delivery 1-3 working days 22€ N/A
Atpost 4-9 working days 7€ 80€
DHL Express Home Delivery 1-3 working days 19€ N/A
Belgium DHL Express Home Delivery 1-3 working days 22€ N/A
DHL Express Business Delivery 1-3 working days 19€ N/A
Bpost 3-7 working days 6€ 80€
Bulgaria DHL Express EU Home Delivery 1-3 working days 22€ N/A
DHL Express EU Business Delivery 1-3 working days 19€ N/A
Bulgarian Posts 7-8 working days 9€ 80€
Canada DHL Express World Business Delivery 2-4 working days 29€ N/A
DHL Express World Home Delivery 2-4 working days 29€ N/A
FedEx Express Private 3-8 working days 17€ N/A
Canada Post 5-8 working days 12€ 125€
Croatia Hrvatska Posta 6-10 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Cyprus Cyprus Post 10-15 working days 9€ 80€
DHL Express EU Business Delivery 2-3 working days 19€ N/A
DHL Express EU Home Delivery 2-3 working days 22€ N/A
Czech Republic DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Hungary DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Latvia DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Lithuania DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Slovakia DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Slovenia DPD 6-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Denmark DAO Packet Shop 2-4 working days 4€ 80€
DAO Home delivery 2-4 working days 4€ 80€
Estonia Eesti Post 5-9 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Finland Bring Home Delivery 1-3 working days 8€ 80€
Bring Packet Shop 2-3 working days 8€ 80€
France Collisimo 4-10 working days 7€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Germany DHL Deutsche Post 4-8 working days 6€ 80€
DHL Express EU Business Delivery 1-3 working days 15€ N/A
DHL Express EU Home Delivery 1-3 working days 18€ N/A
Greece Taxidromiki 7-11 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Hong Kong DHL Express World Business Delivery 2-3 working days 29€ N/A
DHL Express World Home Delivery 2-3 working days 33€ N/A
South Korea DHL Express World Business Delivery 2-3 working days 29€ N/A
DHL Express World Home Delivery 2-3 working days 33€ N/A
United Arab Emirates DHL Express World Business Delivery 2-3 working days 29€ N/A
DHL Express World Home Delivery 2-3 working days 33€ N/A
Ireland AnPost 6-11 working days 7€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Israel DHL Express World Business Delivery 1-3 working days 25€ N/A
DHL Express World Home Delivery 1-3 working days 28€ 170€
Singapore DHL Express World Business Delivery 1-3 working days 25€ N/A
DHL Express World Home Delivery 1-3 working days 28€ 170€
Iceland DHL Express World Business Delivery 1-3 working days 25€ N/A
DHL Express World Home Delivery 1-3 working days 28€ 170€
Italy SDA 5-10 working days 6€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Japan DHL Express World Business Delivery 2-3 working days 29€ N/A
DHL Express World Home Delivery 2-3 working days 33€ N/A
Japan Post 9-10 working days 13€ 170€
working days
Luxembourg DPD 4-9 working days 7€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Malta Hart2Hart 7-11 working days 9€ 80€
DHL Express EU Business Delivery 2-3 working days 19€ N/A
DHL Express EU Home Delivery 2-3 working days 22€ N/A
Monaco La Poste 4-5 working days 9€ 80€
DHL Express World Business Delivery 2-5 working days 18€ N/A
DHL Express World Home Delivery 2-5 working days 21€ N/A
Netherlands PostNL 3-7 working days 6€ 80€
DHL Express EU Business Delivery 1-3 working days 15€ N/A
DHL Express EU Home Delivery 1-3 working days 18€ N/A
New Zealand New Zealand Post 6-9 working days 15€ 170€
Norway Bring Packet Shop 2-3 working days 8€ 135€
Bring Home Delivery 1-3 working days 8€ 135€
Poland Poczta Polska 5-9 working days 9€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Portugal Tourline 6-11 working days 5€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Rest of World DHL Express World Business Delivery 2-5 working days 43€ N/A
DHL Express World Home Delivery 2-5 working days 46€ 170€
Romania Posta Romana 6-11 working days 7€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Russia Russian Post 10-11 working days 11€ 170€
Saudi Arabia DHL Express World Business Delivery 2-4 working days 23€ N/A
DHL Express World Home Delivery 2-4 working days 27€ 170€
Mexico DHL Express World Business Delivery 2-4 working days 23€ N/A
DHL Express World Home Delivery 2-4 working days 27€ 170€
Spain Correos 5-10 working days 5€ 80€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Sweden Bring Packet Shop Sweden 2-3 working days 8€ 80€
Bring Home Delivery 1-3 working days 8€ 80€
Switzerland Swiss Post 5-11 working days 9€ 135€
DHL Express World Business Delivery 1-3 working days 23€ N/A
United Kingdom Hermes 5-10 working days 6€ 90€
DHL Express EU Business Delivery 1-3 working days 19€ N/A
DHL Express EU Home Delivery 1-3 working days 22€ N/A
Royal Mail 3-8 working days 7€ 90€
United States DHL Express World Business Delivery 1-3 working days 29€ N/A
DHL Express World Home Delivery 1-3 working days 29€ N/A
FedEx Express Private 3-8 working days 17€ N/A
USPS 5-8 working days 14€ 125€
Filter by category:
  • What’s your return policy?

    You can register products for an Exchange, Store Credit, or a Refund within 14 days after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

    We offer free return shipping for Exchanges and Store Credit.

    For Refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. The return shipping cost varies depending on you country: 9€ for returns from Germany, 15€ for returns from the rest of the EU, 20€ for returns from Norway and Switzerland. The money will be refunded to the same method you used to pay for that order (including gift cards).
    * Please note that the original shipping costs will not be refunded.

    Once you register your return, we will send you a prepaid return shipping label, which we ask you to print and attach on the outside of your return parcel. Please return your parcel to us within 7 days after receiving your label, as it may expire after that.

    We send all our basics in a shipping box made from FSC certified cardboard which you can re-use to ship your return package.

    If you are returning from outside the EU, please clearly label your package as “RETURNED GOODS” and attach your invoice on the outside of your return parcel. You can download your invoice through the link in the bottom of your order confirmation. Attaching the invoice on the outside of the parcel is very important, as failing to do so will result in a 15 EUR charge that we will need to put on you — and we don’t want that.

    Are returns free?

    We offer free return shipping for exchanges. If you are returning your products for a refund, we charge a return shipping fee which will be deducted from your refund amount. The fee varies depending on your country: 9€ for returns from Germany, 15€ for returns from the rest of the EU, 20€ for returns from Norway and Switzerland.

    * Please note that the original shipping costs will not be refunded.