You can register products for an Exchange, Store Credit, or a Refund within 14 days after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

We offer free return shipping for Exchanges and Store Credit.

For Refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. The return shipping cost varies depending on you country: 9€ for returns from Germany, 15€ for returns from the rest of the EU, 20€ for returns from Norway and Switzerland. The money will be refunded to the same method you used to pay for that order (including gift cards).
* Please note that the original shipping costs will not be refunded.

Once you register your return, we will send you a prepaid return shipping label, which we ask you to print and attach on the outside of your return parcel. Please return your parcel to us within 7 days after receiving your label, as it may expire after that.

We send all our basics in a shipping box made from FSC certified cardboard which you can re-use to ship your return package.

If you are returning from outside the EU, please clearly label your package as “RETURNED GOODS” and attach your invoice on the outside of your return parcel. You can download your invoice through the link in the bottom of your order confirmation. Attaching the invoice on the outside of the parcel is very important, as failing to do so will result in a 15 EUR charge that we will need to put on you — and we don’t want that.

We offer free return shipping for exchanges. If you are returning your products for a refund, we charge a return shipping fee which will be deducted from your refund amount. The fee varies depending on your country: 9€ for returns from Germany, 15€ for returns from the rest of the EU, 20€ for returns from Norway and Switzerland.

* Please note that the original shipping costs will not be refunded.