How do I return my basics?
If you want to make a return for a refund or store credit, please fill out your return form here. Once you have registered your return, stick it in the mail with your order number - this is super important because we need to know it’s your order. We will not accept packages sent to pick up points, so make sure you address the package to the following address:
Prags Boulevard 49B, opgang 7, 1, tv.
2300 København S
If you’d like to meet the team and drop off your return, we’re in the office from 9.00-17.00, Monday-Friday. Unfortunately we cannot offer exchanges on site, but we are happy to share a coffee with you.
Do you offer free shipping on returns and exchanges?
At the moment, we do not cover the cost of shipping on returns and exchanges.
Which shipping company should I use?
It’s entirely up to you which company you use to return your goods, but we recommend that you ask for a receipt and tracking link so you can follow your package and its whereabouts should it be delayed or lost along the way.
When can I expect a refund?
Please allow 14 working days after we have received your package for your return to be processed, and an additional 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.
I am returning from outside the EU
If you are returning from outside the EU, please clearly label your package as “Returned Goods”. This is very important as failing to do so will result in being charged local customs, which you will have to pay—and we don’t want that.
Help! I didn’t get what I ordered.
It is very rare we send you the wrong products or that you are missing something in your order, but it can happen. If you find you are missing an item or have been sent the wrong product, please email us at firstname.lastname@example.org and we will take care of it.