Organic Basics | Return Policy
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Free Shipping available on all orders above €80 within European Union

Shipping

Delivery time can vary depending on the courier you have chosen and where you live in the world. As an EU customer, it should take no more than 5 days for you to receive your basics. For orders outside of the EU, depending on the shipping method you choose, delivery can take up to 18 days.
Destination Shipping method Delivery time Price Free above
Albania DHL Express Home Delivery 3-5 working days 44 € 135 €
Andorra DHL Express Home Delivery 2-5 working days 44 € N/A
DHL Economy Home Delivery 5-8 working days 31 € 135 €
Antigua and Barbuda DHL Express Home Delivery 4-7 working days 62 € 135 €
Argentina UPS Express Home Delivery 2-5 working days 48 € 135 €
UPS Express Access Point 2-5 working days 48 € N/A
Armenia DHL Express Home Delivery 3-5 working days 62 € 135 €
Aruba DHL Express Home Delivery 4-7 working days 62 € N/A
Deutsche Post Packet Tracked 8-18 working days 20 € 135 €
Australia UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 21 € 135 €
Austria UPS Express Home Delivery 2-4 working days 20 € N/A
UPS Express Access Point 2-4 working days 20 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 80 €
Azerbaijan DHL Express Home Delivery 3-5 working days 62 € 135 €
Bahamas DHL Express Home Delivery 4-7 working days 62 € 135 €
Barbados DHL Express Home Delivery 4-7 working days 62 € 135 €
Belgium UPS Express Home Delivery 2-4 working days 18 € N/A
UPS Express Access Point 2-4 working days 18 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 80 €
Belize DHL Express Home Delivery 4-7 working days 62 € 135 €
Bolivia DHL Express Home Delivery 4-7 working days 62 € 135 €
Bosnia And Herzegovina DHL Express Home Delivery 3-5 working days 44 € 135 €
Brazil UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 15 € 135 €
Bulgaria DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 7-10 working days 19 € 80 €
Canada UPS Express Home Delivery 2-5 working days 33 € N/A
UPS Express Access Point 2-5 working days 27 € N/A
Deutsche Post Packet Tracked 8-18 working days 17 € 90 €
Chile UPS Express Home Delivery 2-5 working days 49 € 135 €
UPS Express Access Point 2-5 working days 49 € N/A
China UPS Express Home Delivery 2-5 working days 49 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Colombia DHL Express Home Delivery 4-7 working days 62 € 135 €
Costa Rica DHL Express Home Delivery 3-6 working days 62 € 135 €
Croatia DHL Express Home Delivery 2-4 working days 22 € N/A
DHL Economy Home Delivery 5-8 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Cuba DHL Express Home Delivery 4-7 working days 62 € 135 €
Curacao DHL Express Home Delivery 4-7 working days 62 € 135 €
Cyprus DHL Express Home Delivery 3-5 working days 22 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 80 €
Czech Republic UPS Express Home Delivery 2-4 working days 25 € N/A
UPS Express Access Point 2-4 working days 25 € N/A
UPS Standard Home Delivery 5-8 working days 10 € 80 €
Denmark PostNord Home Delivery 2-4 working days 8 € N/A
BRING Packet Shop 2-4 working days 7 € 80 €
PostNord Business 2-4 working days 7 € 80 €
Dominican Republic DHL Express Home Delivery 4-7 working days 62 € N/A
Deutsche Post Packet Tracked 8-18 working days 20 € 135 €
Ecuador DHL Express Home Delivery 4-7 working days 62 € 135 €
El Salvador DHL Express Home Delivery 4-7 working days 62 € 135 €
Estonia DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 5-8 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Faroe Islands DHL Express Home Delivery 3-5 working days 62 € 135 €
Finland PostNord Home Delivery 2-4 working days 14 € N/A
PostNord Packet Shop 2-4 working days 11 € N/A
UPS Standard Home Delivery 4-7 working days 10 € 80 €
France UPS Express Home Delivery 2-4 working days 18 € N/A
UPS Express Access Point 2-4 working days 19 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 80 €
French Guiana DHL Express Home Delivery 4-7 working days 62 € 135 €
Georgia DHL Express Home Delivery 4-7 working days 62 € 135 €
Germany DHL Paket Home Delivery 2-4 working days 8 € 80 €
DHL Paket Pack Station 2-4 working days 8 € 80 €
Gibraltar DHL Express Home Delivery 3-5 working days 27 € N/A
Deutsche Post Packet Tracked 8-18 working days 22 € 135 €
Greece UPS Express Home Delivery 2-4 working days 20 € N/A
UPS Express Access Point 2-4 working days 20 € N/A
UPS Standard Home Delivery 6-9 working days 10 € 80 €
Greenland DHL Express Home Delivery 3-5 working days 46 € 135 €
Guadeloupe DHL Express Home Delivery 4-7 working days 62 € 135 €
Guatemala DHL Express Home Delivery 4-7 working days 62 € 135 €
Guernsey DHL Express Home Delivery 3-5 working days 44 € 135 €
Guyana DHL Express Home Delivery 5-8 working days 62 € 135 €
Honduras DHL Express Home Delivery 4-7 working days 62 € 135 €
Hong Kong UPS Express Home Delivery 2-5 working days 45 € N/A
UPS Express Access Point 2-5 working days 39 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Hungary UPS Express Home Delivery 2-4 working days 25 € N/A
UPS Express Access Point 2-4 working days 25 € N/A
UPS Standard Home Delivery 5-8 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Iceland UPS Express Home Delivery 2-5 working days 30 € N/A
UPS Express Access Point 2-5 working days 30 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 135 €
India UPS Express Home Delivery 2-5 working days 48 € 135 €
UPS Express Access Point 2-5 working days 48 € N/A
Indonesia UPS Express Home Delivery 2-5 working days 48 € 135 €
UPS Express Access Point 2-5 working days 48 € N/A
Ireland UPS Express Home Delivery 2-4 working days 18 € N/A
UPS Express Access Point 2-4 working days 19 € N/A
UPS Standard Home Delivery 5-8 working days 10 € 80 €
Israel DHL Express Home Delivery 3-5 working days 54 € N/A
Deutsche Post Packet Tracked 8-18 working days 15 € 135 €
Italy UPS Express Home Delivery 2-4 working days 20 € N/A
UPS Express Access Point 2-4 working days 20 € N/A
UPS Standard Home Delivery 5-8 working days 12 € 80 €
Jamaica DHL Express Home Delivery 4-7 working days 62 € 135 €
Japan UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 17 € 135 €
Jersey DHL Express Home Delivery 4-7 working days 44 € N/A
DHL Economy Home Delivery 7-10 working days 25 € N/A
Deutsche Post Packet Tracked 8-18 working days 22 € 135 €
Kazakhstan DHL Express Home Delivery 4-7 working days 62 € 135 €
Kuwait DHL Express Home Delivery 3-5 working days 55 € 135 €
Latvia DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 5-8 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Liechtenstein DHL Express Home Delivery 2-4 working days 44 € 135 €
Lithuania DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 4-7 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Luxembourg DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 4-7 working days 10 € 80 €
Malaysia DHL Express Home Delivery 4-7 working days 54 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Malta DHL Express Home Delivery 3-5 working days 22 € 80 €
Mexico UPS Express Home Delivery 2-5 working days 33 € N/A
UPS Express Access Point 2-5 working days 27 € N/A
Deutsche Post Packet Tracked 8-18 working days 15 € 135 €
Moldova DHL Express Home Delivery 3-5 working days 42 € 135 €
Monaco DHL Express Home Delivery 2-4 working days 44 € 80 €
Montenegro DHL Express Home Delivery 3-5 working days 42 € 135 €
Netherlands UPS Express Home Delivery 2-4 working days 18 € N/A
UPS Express Access Point 2-4 working days 18 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 80 €
Nicaragua DHL Express Home Delivery 5-8 working days 62 € 135 €
North Macedonia DHL Express Home Delivery 2-4 working days 42 € 135 €
North Macedonia DHL Express Home Delivery 3-5 working days 44 € 135 €
Norway UPS Express Home Delivery 2-5 working days 27 € N/A
UPS Express Access Point 2-5 working days 22 € N/A
Deutsche Post Packet Tracked 5-10 working days 13 € 135 €
Panama DHL Express Home Delivery 3-6 working days 62 € 135 €
Paraguay DHL Express Home Delivery 4-7 working days 62 € 135 €
Peru DHL Express Home Delivery 3-6 working days 62 € 135 €
Poland UPS Express Home Delivery 2-4 working days 25 € N/A
UPS Express Access Point 2-4 working days 25 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 80 €
Portugal UPS Express Home Delivery 2-4 working days 20 € N/A
UPS Express Access Point 2-4 working days 20 € N/A
UPS Standard Home Delivery 5-8 working days 10 € 80 €
Puerto Rico DHL Express Home Delivery 4-7 working days 62 € 135 €
Qatar DHL Express Home Delivery 3-5 working days 55 € 135 €
Romania DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 6-9 working days 19 € 80 €
Russia DHL Express Home Delivery 3-6 working days 27 € N/A
Deutsche Post Packet Tracked 5-10 working days 15 € 135 €
San Marino DHL Express Home Delivery 5-8 working days 44 € 135 €
Saudi Arabia DHL Express Home Delivery 4-7 working days 54 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Serbia DHL Express Home Delivery 3-5 working days 27 € N/A
Deutsche Post Packet Tracked 5-10 working days 15 € 135 €
Singapore UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 13 € 135 €
Slovakia DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 5-8 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
Slovenia DHL Express Home Delivery 2-4 working days 22 € N/A
UPS Standard Home Delivery 4-7 working days 19 € N/A
Deutsche Post Packet Tracked 5-10 working days 14 € 80 €
South Korea UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Spain UPS Express Home Delivery 2-4 working days 20 € N/A
UPS Express Access Point 2-4 working days 20 € N/A
UPS Standard Home Delivery 5-8 working days 10 € 80 €
Sweden PostNord Home Delivery 2-4 working days 11 € N/A
PostNord Packet Shop 2-4 working days 8 € 80 €
PostNord Business 2-5 working days 8 € 80 €
Switzerland UPS Express Home Delivery 2-5 working days 32 € N/A
UPS Express Access Point 2-5 working days 27 € N/A
Deutsche Post Packet Tracked 5-10 working days 13 € 135 €
Thailand UPS Express Home Delivery 2-5 working days 48 € N/A
UPS Express Access Point 2-5 working days 42 € N/A
Deutsche Post Packet Tracked 8-18 working days 14 € 135 €
Trinidad and Tobago DHL Express Home Delivery 4-7 working days 62 € 135 €
Turkey UPS Express Home Delivery 2-5 working days 30 € N/A
UPS Express Access Point 2-5 working days 30 € N/A
Deutsche Post Packet Tracked 5-10 working days 19 € 135 €
Ukraine DHL Express Home Delivery 3-5 working days 28 € 135 €
United Kingdom UPS Express Home Delivery 2-4 working days 18 € N/A
UPS Express Access Point 2-4 working days 19 € N/A
DHL Paket Home Delivery 4-7 working days 10 € 90 €
United States UPS Express Home Delivery 2-5 working days 33 € N/A
UPS Express Access Point 2-5 working days 27 € N/A
Deutsche Post Packet Tracked 8-18 working days 15 € 90 €
Uruguay DHL Express Home Delivery 4-7 working days 62 € 135 €
Venezuela DHL Express Home Delivery 4-7 working days 62 € 135 €
Together with icons we offset the entire CO2 footprint of shipping and production.

Return Policy

We get it - some things just aren’t meant to be.
We get it - some things just aren’t meant to be. If you didn’t love your basics, we are happy to exchange them for a store credit or issue you a full refund for orders within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original paper packaging, otherwise we cannot accept your return. We send all of our packages in a reusable bag made from 100% recycled plastic so you can use it again for you return.
How do I return my basics?
If you want to make a return for a refund or store credit, please fill out your return form here. Once you have registered your return, stick it in the mail with your order number - this is super important because we need to know it’s your order. We will not accept packages sent to pick up points, so make sure you address the package to the following address:

Organic Basics
Prags Boulevard 49B, opgang 7, 1, tv.
2300 København S
Danmark

If you’d like to meet the team and drop off your return, we’re in the office from 9.00-17.00, Monday-Friday. Unfortunately we cannot offer exchanges on site, but we are happy to share a coffee with you.
Do you offer free shipping on returns and exchanges?
At the moment, we do not cover the cost of shipping on returns and exchanges.
Which shipping company should I use?
It’s entirely up to you which company you use to return your goods, but we recommend that you ask for a receipt and tracking link so you can follow your package and its whereabouts should it be delayed or lost along the way.
When can I expect a refund?
Please allow 14 working days after we have received your package for your return to be processed, and an additional 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.
I am returning from outside the EU
If you are returning from outside the EU, please clearly label your package as “Returned Goods”. This is very important as failing to do so will result in being charged local customs, which you will have to pay—and we don’t want that.
Help! I didn’t get what I ordered.
It is very rare we send you the wrong products or that you are missing something in your order, but it can happen. If you find you are missing an item or have been sent the wrong product, please email us at returns@organicbasics.com and we will take care of it.
Can I try on my products?
We understand that you have to try on your basics to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on items, we cannot accept them as a return. We also ask that when trying on our underwear, you have another pair underneath..
Do you offer exchanges?
If you’ve changed your mind, you can exchange your basics for a store credit.
What do I do if my product is damaged?
The durability of our products is something our customers love the most, but obviously mistakes can happen during production. If your item is faulty, please contact returns@organicbasics.com. In these situations we reserve the right to ask for a picture of the product(s) or that they be sent back to us.
How can I exchange my item for a more expensive one?
If you’ve changed your mind and want to exchange an item for something more expensive, register your exchange here and send it back to us. When we receive your order, we will issue you a store credit and send a free shipping code so you can order the product you want.
Can I exchange a gift?
Yes! You can exchange your gift for a store credit, or a complete refund which will be transferred back to the original payment. If you wish to exchange your gift for a more expensive item, we will issue you a gift card, so you can pick out your perfect gift.
Guaranteed Satisfaction
At Organic Basics we take care of all the hard parts because we want our customers to be excited to join our community and satisfied with every purchase they make. That's why we have an awesome 365 day return policy.