facebook_pixel

TERMS & CONDITIONS


Terms & conditions

Confirmation

By approving these terms and conditions and thereby confirming your order, this will serve as a binding agreement. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms and conditions before placing any orders on ORGANICBASICS.COM.

Age restrictions

Parental or guardian consent is required for customers under the age of 18. If you are under 18, you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

Payment

ORGANICBASICS.COM accepts Dankort, VISA/Dankort, Visa, MasterCard, American Express, and JCB. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to ORGANICBASICS.COM, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. ORGANICBASICS.COM does not store customer credit card information after completing the transaction. All prices include Danish VAT. ORGANICBASICS.COM reserves the right to change prices at any time. On ORGANICBASICS.COM prices are shown in the following currencies: Danish Kroner (DKK), Euro (€), American Dollar (USD) and British Pound (GBP) .

ORGANICBASICS.COM sends all packages with GLS and Post Nord in Denmark. To all the international destinations DHL, TNT and GLS is used. Exceptions cannot be made.

Shipping times for regular service outside of Denmark are 3-7 business days, and as a regular service inside Denmark 24 hours. ORGANICBASICS.COM accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding.

International shipping costs vary from continent to continent. The prices are shown on ORGANICBASICS.COM under FAQ and are added to the purchase when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on support@organicbasics.com and +45 71 78 22 75.

Returns

Goods may be returned within 14 calendar days from date of receipt. All packages are sent in a reusable envelope, which can be used for returns.

The product must be returned in original packaging. Shipments do not include return label, and return costs are the responsibility of the customer.

All returns that do not meet the above requirements will be rejected by ORGANICBASICS.COM. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by ORGANICBASICS.COM.

If the customer wishes to exchange an item, this can be done by filling out the return paper that came with the order, select a reasoncode and send the package to:

Prime Cargo
c/o Organic Basics
Nordager 28, terminal 3, port 77-80
6000 Kolding
Denmark

Once the returned product is received by ORGANICBASICS.COM, the items(s) will be exchanges or refunded after your wish. ORGANICBASICS.COM will keep the cost for  outgoing shipping but reserves the right to request additional shipping costs from the customer on orders for multiple items.

Subscriptions

For subscriptions will the subscription price, which is written on the product site be withdrawn for every subscription period. A receipt for this will be sent on e-mail. The e-mail includes a date for the start of the next subscription period. You can also access the receipts through your personal page at ‘My account’. To access the personal page you will have to use the login you created on your first visit to the site. If you have any concerns about your receipts or have other questions please contact support@organicbasics.com.

In order to cancel your subscription you can login to your personal page and click the unsubscribe button or you can contact support@organicbasics.com.

However you will still have to pay receipts that have already been issued. You have to cancel your subscription at least 24 hours before the next subscription period starts.

We would like to emphasize that you cannot connect to your personal page, without agreeing to our terms and conditions including the terms for subscriptions.

Change credit card

If you need to change your credit card, all you have to do is login my page and choose Change Your Subscription, after this you have to confirm your subscription preferences and in the end change your credit card information.

Warranty

All products from ORGANICBASICS.COM come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims, please contact customer service at support@organicbasics.com.

Privacy

ORGANICBASICS.COM treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

Cookies

ORGANICBASICS.COM collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which track the customer’s behavior.
Cookies are used to personalize the customer’s online experience on ORGANICBASICS.COM. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. ORGANICBASICS.COM does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored.

Managing cookies is in the web browser’s preferences. Please note that if the customer do not wish to use cookies when visiting ORGANICBASICS.COM, it may have an impact on the buying experience. ORGANICBASICS.COM uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

ORGANICBASICS.COM uses cookies for the following general purposes:

User functionality, statistics, sales and advertising. The functional cookies are used to ensure that ORGANICBASICS.COM works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc.. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing up on sales and advertising campaigns.

Force Majeure

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we will attempt to notify you.

Company

WWW.ORGANICBASICS.COM is the official online shop for Organic Basics ApS. Organic Basics ApS is governed by Danish law and registered in Denmark at:

Organic Basics ApS
Sverigesgade 6
8000 Aarhus C
Denmark

CVR: 35 67 68 64
TEL: + 45 71 28 22 75
MAIL: support@organicbasics.com