We’re grateful that you took the step towards getting a cleaner wardrobe; hopefully, you will be happy with your decision too!

If you – contrary to expectations – should have the desire to return your products, we have made it easy for you!

We can issue a full refund for orders returned within 360 days of purchase (yes, a full year). All items must be unworn, unwashed, undamaged and in their original packaging.

For the sake of sustainability and convenience, we have made your original shipping poly mailer re-usable, so please go ahead and re-use it for the return of your package. Please fill in the form that came with your order; select a reason code and ship the package to:

Prime Cargo
c/o Organic Basics
Nordager 28, terminal 3, port 77-80
6000 Kolding

We’ll issue your refund or exchange within 48 hours of receipt. Refunds typically appear on your credit card statement within 10 business days.

Have any questions?
Don’t hesitate to reach out to us at support@organicbasics.com