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Terms & Conditions

Confirmation
By approving these terms and conditions and thereby confirming your order, this will serve as a binding agreement. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms and conditions before placing any orders on organicbasics.com.

Age Restrictions
Parental or guardian consent is required for customers under the age of 18. If you are under 18, you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

Payment
organicbasics.com accepts Dankort, VISA/Dankort, Visa, MasterCard, American Express, and JCB. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to organicbasics.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. organicbasics.com does not store customer credit card information after completing the transaction. All prices include Danish VAT. organicbasics.com reserves the right to change prices at any time. On organicbasics.com prices are shown in the following currencies: Danish Kroner (DKK), Euro (€), American Dollar (USD) and British Pound (GBP). organicbasics.com sends all packages with GLS and Post Nord in Denmark. To all the international destinations DHL, TNT, and GLS are used. Exceptions cannot be made. Shipping times for regular service outside of Denmark are 3-7 business days, and as a regular service inside Denmark 24 hours. organicbasics.com accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding. International shipping costs vary from continent to continent. The prices are shown on organicbasics.com under FAQ and are added to the purchase when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on support@organicbasics.com.

Returns
We can issue a full refund or issue an exchange for orders returned within 365 days of purchase. If you would like to make an exchange or get a refund of your goods, please use our form found here.

Here we ask you for your order number and the email address you used when you placed your order. We also ask you to state the products you are returning, as well as which products you would like to exchange them for. Please be accurate, and remember to add colors and sizes. If you would like to make an exchange please let us know which products (sizes and colors) you would like instead. All packages are sent in a reusable envelope, which can be used for returns.

The product must be returned unworn, in the original packaging with a note inside the parcel stating the order number otherwise we will not be able to identify the parcel. If we are unable to identify the parcel, we cannot make the refund of exchange.

Shipments do not include a return label, and return costs are the responsibility of the customer. All returns that do not meet the above requirements will be rejected by organicbasics.com. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by organicbasics.com. Please send the package to:

Organic Basics
Vesterbrogade 14A, 1.tv
1620 København V
Denmark

Once the returned product is received by organicbasics.com, the items(s) will be exchanged or refunded as per your request. organicbasics.com will incur the cost for outgoing shipping in some circumstances, but reserves the right to request additional shipping costs from the customer.
 

Warranty
All products from organicbasics.com come with a 2-year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims, please contact customer service at support@organicbasics.com.

Coupon Codes Terms
Coupon codes can only be redeemed online. Only one (1) coupon code may be redeemed per user account / per household / per promotion. The coupon code is redeemable on select merchandise only. Coupon codes may require a minimum dollar/euro/dkk/gbp value purchase. Coupon codes cannot be used in combination with other discounts, coupons, promotions, shipping specials or other promotional offers. Coupon codes must be reentered at the cart in order to be applied to your order. Coupon codes can not be applied after order is submitted. Coupon codes may be limited to its expiration date, at any (GMT) – regardless of the physical time zone/location of the code holder.

Competitions and contests
Employees in Organic Basics cannot participate in the competition. In cases of disputes about the contest terms, Organic Basics will do the interpretation.
Prizes cannot be exchanged for other products or cash. All taxes and fees have been paid.

Organic Basics reserve the right to announce the name and city of the winner on the media used by Organic Basics.
By signing up their e-mail, participants accept to receive newsletters from Organic Basics. Participants accept the above when participating in the contest by Organic Basics. Our Facebook/Instagram contests are in no way supported, sponsored or administrated by Facebook or Instagram. The winners of the competition will be contacted directly by e-mail.


Privacy
Please refer to our Privacy Policy at https://www.organicbasics.com/pages/privacypolicy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Cookies
organicbasics.com collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which tracks the customer’s behavior.
Cookies are used to personalize the customer’s online experience on organicbasics.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. organicbasics.com does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Managing cookies is in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting organicbasics.com, it may have an impact on the buying experience. organicbasics.com uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout. organicbasics.com uses cookies for the following general purposes: User functionality, statistics, sales, and advertising. The functional cookies are used to ensure that organicbasics.com works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc.. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing up on sales and advertising campaigns.

Force Majeure
We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we will attempt to notify you.

The Company
www.organicbasics.com is the official online shop for Organic Basics ApS. Organic Basics ApS is governed by Danish law and registered in Denmark at: Organic Basics ApS, Prags Boulevard 49B, opgang 7, 1, tv., 2300 København S, Denmark.
CVR: 35 67 68 64
Email: support@organicbasics.com