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Customer Success Associate

Customer Success Associate

We are looking for an exceptional well-structured, highly disciplined and hard-working Customer Experience and Support member who can deliver a knock-your-socks-off experience to all of our customers. You are highly motivated by a steep learning and a high degree of responsibility. The successful candidate will work 37 hours a week.

What you’ll do:

  • Act as the voice of Organic Basics on the front lines, delivering best-in-class, joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and Social Media channels.

  • Master our internal customer support system in order to efficiently and effectively process sales orders and maintain customer relationships - we use Zendesk and InterCom.

  • Solving warehouse issues such as returns, out-of-stock orders, complaints and more.

  • Daily handling of return packages and repackaging of products.

  • Assess shipping issues such as lost packages, delayed shipping concerns, missing tracking identification and more.

  • Creating orders and supervising shipments (in cooperation with the warehouse team)

  • Together with our data-team you will on an ongoing basis be gathering and analyzing of our customer experience data

  • Channel recurring customer inquiries to all areas of the business such as technology, marketing, design, product and more.

  • Think creatively about ways in which we can optimize4 each customer’s experience

  • Consistently look for ways to improve and optimize both the customer experience front stage and how the system is organized backstage.

  • Ad hoc administrative tasks

Who you are:

  • An all-star who takes ownership (and pride in) your work.

  • You believe customer experience matters!

  • Have experience or a genuine interest in Fashion or/and sustainability

  • Able to think outside the box and be superb at both creative and structured problem-solving.

  • An expert communicator (both online and offline) who understands the impact of tone and can adapt your communication accordingly.

  • Full professional proficiency in both Danish and English.

  • Detail-oriented and extremely organized.

  • Have a strong sense of ownership over your tasks

  • Deliver when working independently but also know how to support colleagues in their efforts

  • You have an entrepreneurial “I’ll figure this out” kind of spirit.

  • You want to work in a fun environment that gives you a chance to be your best

Your benefits:

  • Becoming an early employee in the sustainable lifestyle brand of tomorrow, with the opportunity of growing within the company.

  • A great social working environment with many fun activities (Summer Parties, DHL run, Day in Tivoli, Beersies and occasional margaritas etc.)

  • Being part of a versatile international team

  • Access to a big network of business partners, advisors, and professionals.