I have bought your product via another site. I've not yet received what i've been promised. What should I do?
Yes! We ship to your country. We actually ship to all countries.
We use GLS and the Danish postal service Post Danmark for all our deliveries.
Please use our shipping calculator during checkout to get precise prices on shipping methods.
If you login to your account under My Page, you can view and edit your shipping details.
If you would like to return your product go to returns and fill out the form. Goods may be returned within 14 calendar days from date of receipt. All packages are sent in our reusable envelope, which can be used for returns. The product must be returned in original packaging. Shipments do not include returns label and return costs are the responsibility of the costumer. For more information, please read our Terms & Conditions.
Buying underwear should be easy and you should never run out when it comes to your briefs and socks. With our subscription service, you will never have to worry about new underwear again. Reclaim your choice of underwear and get it right every time. As a subscriber you automatically receive your Organic Basics on your desired monthly interval; either monthly or quarterly. You simply click subscription and design your individual subscription package.
You can always cancel the subscription service. Just log on to “My Page” and cancel the service. Once you have cancelled the subscription service, you will no longer be charged and receive any packages.
We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still got questions regarding size, do not hesitate to contact us on firstname.lastname@example.org
The waste of packaging materials is enormous. That’s why we have chosen to use craft paper and can offer you a 100% biodegradable packaging. We encourage you to reuse the packaging for your next postal to help save the environment.