We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still got questions regarding size, do not hesitate to contact us on email@example.com
The waste of packaging materials is enormous. That’s why we have chosen to use craft paper and can offer you a 100% biodegradable packaging. We encourage you to reuse the packaging for your next postal to help save the environment.
We do not offer mixed colors and sizes in our bulk packages – sorry! 🙂
No, we don’t use nano silver in/on our products. The technology we use is a Nylon thread coded in silver, which makes it permanent and silver will end up in water or on your skin. It is perfectly safe!
I have sent your customer service an email, but you haven't replied. When are you going to reach back to me?
If you have feedback of any kind we will love to hear you out. Customer feedback is very important for us whether is it about product ideas, something we can improve or claims. You can give us feedback on firstname.lastname@example.org
To unsubscribe our newsletter please go to the bottom of the email and find the small ‘unsubscribe’ link. This will remove you from our email list. You can always sign up to our emails again on our webshop.
Yes! We ship to your country. We actually ship to all countries.
We use GLS and the Danish postal service Post Danmark for all our deliveries.
Please use our shipping calculator during checkout to get precise prices on shipping methods.
If you login to your account under My Page, you can view and edit your shipping details.
If you would like to return your product please fill out the return-paper that came with your order. Chose one of the reason codes and enclose the paper when you return your order. Goods may be returned within 14 calendar days from date of receipt. All packages are sent in our reusable envelope, which can be used for returns. The product must be returned in original packaging. Shipments do not include returns label and return costs are mostly the responsibility of the customer. For more information, please read our Terms & Conditions
If we have refunded you it will normally take between 1-7 days before the amount is visible on your account.
If your product is damaged please contact email@example.com and follow the steps below:
- Shortly describe the problem: when, where, why.
- Please take 4-5 pictures that show the problem.
- We will get back to you as soon as possible 🙂
If a product is missing or you received the wrong color or size compared to your order, please contact our customer support as soon as possible.
Buying underwear should be easy and you should never run out when it comes to your briefs and socks. With our subscription service, you will never have to worry about new underwear again. Reclaim your choice of underwear and get it right every time. As a subscriber you automatically receive your Organic Basics on your desired monthly interval; either monthly or quarterly. You simply click subscription and design your individual subscription package.
You will need to go to ‘My account’ and hit ‘’Lost your password?’’ right under the LOGIN button. Insert your email and hit ‘’RESET PASSWORD’’.
Shortly after you will receive an email with a new link. Remember it might send to your spam inbox. When you click on this link you will get the opportunity to make a new password.
If the link doesn’t work please try to copypaste it into the browser. If this doesn’t help either please send us an email on firstname.lastname@example.org.
You can always cancel the subscription service. Just log on to “My Page” and cancel the service. Once you have cancelled the subscription service, you will no longer be charged and receive any packages.